Frequently Asked Questions

All our counsellors have a minimum of a master’s level of training (Counselling, Nurse Therapist, Social Work), while Dr. Anderson has his Ph.D. in Applied Psychology. 

Absolutely. We are bound by client/practitioner confidentiality. The only times when we have to share information is if the courts order us or if you share that you are going to either hurt yourself or another person. 

This depends. Sometimes you will feel better after a few sessions, while other issues will take more time to sort out. However, many individuals will choose to stay connected with their therapist and will continue to see them sporadically on a need-for-session/check-in basis. 

At times, it can, unfortunately. However, as all therapists at Metanoia are master’s level and have additional training and work experience, we pride ourselves on ensuring we check in with all clients, and make sure that everyone is stable and calm before leaving the offices. Additionally, we will work with all clients closely in the first sessions to ensure they are aware of how therapy works, and this goes a long way to reduce any risks.

Yes, it can. However, it is important to read the bios and approaches of the therapists at Metanoia to find the right fit. Also, you can reach out to our team to talk about individual methods if needed. 

Every therapist will have their own ways of practice, so it will be important to check in with them about their policies. 

While we are a diverse team, you will undoubtedly find the right therapist for you. Please read the therapist bios and reach out to Metanoia if you have further questions.  

This depends on the therapist. However, most of our team will take time to do a thorough intake that will cover aspects of your formative years, relationships, and a snapshot of your general mental health history. Your therapist will also explain the informed consent process and the limits of confidentiality. 

Most sessions will be covered by various health care insurance. Please check your available funds through your health care provider. 

Rates will vary across therapists, so reach out for exact rates. 

Payment can be accepted through the janeapp, by etransfer, or in some cases by cheque. 

24 hours. However, please check with your therapist as this may vary. 

We see clients with all sorts of presenting issues. Note – as we do not have a general physician or psychiatrist on-site, we cannot make medication suggestions or provide prescriptions. However, if there is a need to see a psychiatrist, we can inform you of the process.